Last updated: 15/01/2021
Our return and refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your item is damaged or faulty you should inform us at the earliest opportunity after you have discovered the fault or defect (provided that you have inspected the item as soon as reasonably practicable after delivery and in no case longer than 1 day after receipt.)
Non-returnable items include gift vouchers.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where no refund/only partial refunds may be granted: (if applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Carraig Print Litho Press, Ballinbrittig, Carrigtwohill, T45Y750, Ireland.
To return your product, you should mail your product to: Carraig Print Litho Press, Ballinbrittig, Carrigtwohill, T45Y750, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You have the right to cancel any order only if we have failed to deliver the order within 28 days after the date of the order. Notice of the wish to cancel must be made by email to: firstname.lastname@example.org